Refund and Cancellation Policy
Cancellation & Refund Policy
Last updated on 1-11-2024 09:47:41
NETRUT DIGITAL MARKETING PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• NETRUT DIGITAL MARKETING PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the NETRUT DIGITAL MARKETING PRIVATE LIMITED, it’ll take 6-8 Days days for the refund to be processed to the end customer.
At Netrut, we strive to provide our customers with high-quality services and products. However, we understand that there may be circumstances where you need to request a refund or cancellation. This Refund and Cancellation Policy outlines our procedures and guidelines.
1. Cancellation Policy
1.1 Service Cancellation
If you wish to cancel a service that you have purchased, you may do so within [Insert Time Frame, e.g., 14 days] of the purchase date for a full refund. To cancel your service, please contact us at [Your Email Address] or [Your Phone Number].
1.2 Subscription Cancellation
For subscription-based services, you may cancel your subscription at any time. If you cancel before the next billing cycle, you will not be charged for the next period. However, you will not receive a refund for any fees already paid for the current billing cycle.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds may be granted under the following circumstances:
- If you cancel your service within the specified time frame (as mentioned above).
- If the service provided was not as described or did not meet the agreed-upon standards.
2.2 Non-Refundable Services
Certain services may be non-refundable, including but not limited to:
- Services that have been completed and delivered as per the agreement.
- Custom services that were specifically tailored to your requirements.
2.3 Refund Process
To request a refund, please contact us at [Your Email Address] with your order number and the reason for your request. Once your request is received, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [Insert Time Frame, e.g., 7-10 business days].
3. Changes to Services
If you wish to make changes to your order or services after purchase, please contact us as soon as possible. We will do our best to accommodate your requests, but changes may not always be possible depending on the nature of the service.
4. Contact Information
If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact us at:
Email: info@netrut.com
Phone: 9828504403
Address: Jaipur, Rajasthan, India 302018
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy. Thank you for choosing Netrut!