IVR Solutions
Outbound IVR is a technology for delivering automated, phone-based outbound communications. Calls can range from personalized, event-triggered notifications and two-way interactions to broadcast messages to hundreds or even thousands of customers. Outbound IVR can utilize static, recorded messages or dynamic, speech-enabled dialogs with the ability to transfer callers to an agent, record call callers voice etc..
Outbound IVR offers advantages for businesses of all sizes and across verticals, including financial services, healthcare, government, utilities and education.
Why IVR?
The use of IVR and voice automation enables a company to improve its customer service and lower its costs, due to the fact that callers' queries can be resolved without the cost of a live agent who, in turn, can be directed to deal with specific areas of the service. If the caller does not find the information they need, or require further assistance, the call is then transferred to an agent who can deal with them directly through CTI integration.
This makes for a more efficient system in which agents have more time to deal with complex interactions, for example, customer retention, up selling, cross selling and issue resolution. This way, the customer is more likely to be satisfied with a personalized service and the interaction is likely to be more fulfilling and rewarding for the agent, as opposed to dealing with basic inquiries that require yes/no responses, such as obtaining customer details. Employee satisfaction is important in any industry due to the fast turnover of staff, IVR is therefore one way of retaining a workforce and allowing them to do a more effective job.
Simple Oubound IVR Flow Chart
Above is just an example of Simple Outbound IVR with 4 options, we can customize and build any type of IVR's based on your requirements.. Call 09772440444 & Talk with our experts to automate your Outbound Calls
Simple Oubound Survey IVR Flow Chart
Typical IVR Applications
IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Now a days companies are widely using IVR services to extend the business hours of operation to 24 x 7. Examples of typical IVR Applications are ;
- Telephone Banking — Balance, Payments, Transfers, Requests
- Order Placements — Credit Card Payments, Online Subscriptions
- Airline/Train/Buses — Ticket booking, Arrivals, Departures
- Customer Services — Virtual Receptionist, Customer Care/Support
- Media & Entertainment — Reality Shows, News Updates, Surveys
- Hospitals — OP Registrations, Doctor Availability
Dear Sir,
Hope you are best at your health and Business.
As per your requirement please check Following 10-Digit Hosted IVR Proposal (Next Generation Cloud Telephony System). Plans -
| Hosted IVR 10-Digit Plans – 3 Month |
| Plans | Basic | SMB | Enterprise |
|---|---|---|---|
| Charges | 1500 INR | 3000 INR | 6000 INR |
| Free Minutes | 500 | 1500 | 4000 |
| Hosted IVR 10-Digit Plans – 6 Month |
| Plans | Basic | SMB | Enterprise |
|---|---|---|---|
| Charges | 3000 INR | 6000 INR | 12000 INR |
| Free Minutes | 1200 | 2500 | 9000 |
| Hosted IVR 10-Digit Plans – 12 Month |
| Plans | Basic | SMB | Enterprise |
|---|---|---|---|
| Charges | 6000 INR | 12000 INR | 18000 INR |
| Free Minutes | 3000 | 7000 | 18000 |
| * Service Tax is Exclusive. |
Features-
| Hosted IVR | Basic | SMB | Enterprise |
|---|---|---|---|
| Channel | 2 | 6 | 20 |
| Concurrent Call | 1 | 3 | 10 |
| User/Agent | Unlimited | Unlimited | Unlimited |
| Department | Unlimited | Unlimited | Unlimited |
| Roles | Unlimited | Unlimited | Unlimited |
| Extension (DTMF Input) | Unlimited | Unlimited | Unlimited |
| Agent Permission sub Login | No | Add-on | Yes |
| Role Level Access | No | Add-on | Yes |
| TTS | No | Add-on | 30000 |
| Ringtone | No | Add-on | Yes |
| Live Reports | Yes | Yes | Yes |
| Agent Wise Report | Yes | Yes | Yes |
| Advance Report Analytics | Yes | Yes | Yes |
| Custom Music on Hold | No | Add-on | Yes |
| Web hooks | No | 10000 | Unlimited |
| Call Recording | Yes | Yes | Yes |
| Contact List | No | Add-on | Yes |
| Past Data Visibility | Unlimited | Unlimited | Unlimited |
| Disk Quota | 1 GB | 5 GB | 10 GB |
| Sticky Agent | No | Add-on | Yes |
| Call Charges | 1INR/Min. | 1INR/Min. | 1INR/Min. |
| Blacklisting | Yes | Yes | Yes |
| Dynamic Greetings | No | Possible | Yes |
| Time Based Routing | Yes | Yes | Yes |
| Multilevel IVR | Yes | Yes | Yes |
| Multi Language Announcement | Yes | Yes | Yes |
| Custom SMS API | No | Yes | Yes |
| Personalize IVR | No | Yes | Yes |
| CRM Integration | No | Yes | Yes |
| Alert | No | Yes | Yes |
| Call Logs | Yes | Yes | Yes |
| Basic CRM | Yes | Yes | Yes |
| Email Integration | Yes | Yes | Yes |
| SMS Integration | No | Yes | Yes |
| Email Report | Yes | Yes | Yes |
| Customize Report | Yes | Yes | Yes |
| Location (Telco)Based Routing | No | Yes | Yes |
Add-On Charges-
| Add-on |
| Sticky Agent | 500 INR / Month |
| Agent Permission Sub Login | 500 INR / Month |
| Role Level Access | 500 INR / Month |
| Custom Music on Hold | 500 INR / Month |
| Contact List | 500 INR / Month |
| Text To Speech | 500 INR / Month |
| Ringtone | 500 INR / Month |
Note:-
- GST (Service Tax is Exclusive).
- Package Slabs are for 3 Months, 6 Months and 12 Months.
- Please Download list of available numbers from here: http://netrut.com/wp-content/uploads/2018/10/didNumber/
- View available numbers with plan:
- Download service agreement (Customer Request Form) from here: http://netrut.com/wp-content/uploads/2018/10/Customer-Form
Create your free account here: http://netrut.com/contact/
| Modules | Basic | SMB | Enterprise |
| Setup Cost | 500 INR/ 1 Month | 1200 INR/ 1 Months | 5000 INR / 1 Months |
| Announcement | |||
| Announcement Base Price | 0 | 0 | 0 |
| Price per Announcement | 0 | 0 | 0 |
| Announcement Free access | Unlimited | Unlimited | Unlimited |
| Webhook | |||
| Webhook Base Price | NA | 500 | 0 |
| Price per Webhook | NA | 0.02 | 0 |
| Webhook Free access | NA | 10000 | Unlimited |
| Call-Transfer | |||
| Call-Transfer Base Price | 0 | 0 | 0 |
| Call-Transfer pulse in second | 60 | 60 | 60 |
| Price per Call-Transfer Pulse | 0.6 | 0.5 | 0.4 |
| Call Transfer Free access | 0 | 0 | 0 |
| Call-Centre | |||
| Call-Centre Base Price | 0 | 0 | 0 |
| Call-Centre pulse in second | 60 | 60 | 60 |
| Price per Call-Centre Pulse | 0.6 | 0.5 | 0.4 |
| Call Centre Free access | 0 | 1200 | 5000 |
| DTMF (Key Press) | |||
| DTMF Base Price | 0 | 0 | 0 |
| Price per DTMF | 0 | 0 | 0 |
| DTMF Free access | Unlimited | Unlimited | Unlimited |
| Text to Speech | |||
| TTS Base Price | NA | 500 | 0 |
| Price per TTS | NA | 0.32 | 0.32 |
| TTS Free access | NA | 1000 | 30000 |
| Outbound | |||
| Outbound pulse in second | 60 | 60 | 60 |
| Price per Outbound Pulse | 0.6 | 0.5 | 0.4 |
| Outbound Free access | 500 | 1200 | 5000 |
| RingTone | |||
| Ring-Tone Base Price | NA | NA | 0 |
| Price per Ring-Tone | NA | NA | 0 |
| Ring-Tone Free access | NA | NA | Unlimited |
I would be waiting for your reply, In case of any query please feel free to ask me. I am happy to assist you.
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Thank's & Regards
Ram Niwas
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